Airmeet Troubleshooting

Most people will use Airmeet with no problems at all, however some can experience issues. The following guide will help you sort out any problems you may have.

Accessing the platform

Airmeet is optimised for Google Chrome (version 79 and above) so if possible this should be used.   Very occasionally an incognito/private browsing window might be needed.   Other browsers which the platform supports include MS Edge, Firefox versions 76 and above.  Safari has limited compatibility.   

Airmeet is not supported by Chrome versions before 79, Firefox versions before 76, Internet Explorer or Opera.

Airmeet is best accessed on a desktop or laptop computer.  A new mobile Airmeet app has been launched (downloadable from your app store) but does not yet offer full functionality. For example, the networking lounge is not accessible on mobile, but the sessions are.

Users accessing the platform through a corporate VPN or other network with stringent firewall settings may experience difficulties accessing the platform.   VPNs should be disabled if possible, or try accessing Airmeet using a different device.

It’s a good idea to log out of Teams, Zoom or any other video conferencing applications before logging in to Airmeet.

Sometimes logging in to Airmeet on an Incognito tab on Chrome can help with accessibility issues.

Camera and Microphone

On entering the event, the platform will check for camera and microphone compatibility.   Occasionally people may need to enable their camera and microphone, for example if Chrome is not their normal browser.   You can check this in your browser’s privacy settings by clicking on the padlock icon in the URL field in Chrome and make sure Camera and Microphone settings are set to Allow.

If this does not resolve the issue, sometimes refreshing the browser or even restarting can help.

Navigating the platform

When you enter the event you will be in the Networking Lounge (unless a session is underway)

To take part in networking, attendees need to choose a table to sit at.  When there is more than one person at a table, the option will appear to turn camera and microphones on to chat.

A maximum of 8 people can sit at each table.

Click on the “View Schedule” tab on the top of the screen to see upcoming sessions and speakers associated with them. When sessions start, you will be automatically joined to them. When a livestream is running, you will have to press the Play button to view it.

More help

If none of the tips above work, check out the FAQs available on Airmeet help – found at the purple question mark on the bottom right of your screen.   There are loads of help topics and solutions here, and if none of that helps, try Airmeet Chat Support which is very responsive, and there is also a 24/7 support presence in a dedicated Airmeet Support Lounge.